Treatments & Bookings Terms & Conditions
ABOUT US
Luisa Krayem Permanent Makeup
Highfield Farm, London Road, Tetbury, Gloucestershire, GL8 8SD
Website: www.luisabeauty.com
Email:
Our Contract With You
These Terms and Conditions apply to all treatments and services provided by Luisa Krayem Permanent Makeup and form the basis of the contract between us and you.
By booking an appointment, you confirm that you have read, understood, and agree to these Terms and Conditions. A legally binding contract is formed once your booking is accepted and confirmed by us via email.
If you have any questions at any stage, please contact us before booking.
Booking Your Appointment
Appointments may be booked online, by email, or by telephone.
New client treatment appointments require a booking fee, which is deducted from the cost of your treatment. Booking fees are non-refundable and non-transferable.
Existing clients may not be required to pay a booking fee unless otherwise stated at the time of booking.
Appointments requiring a booking fee are provisionally held for up to 24 hours. If payment is not received within this time, the appointment may be released.
We reserve the right to amend or cancel appointments where reasonably necessary. If this occurs, you will be notified as soon as possible.
Cancellation & Non-Attendance Policy
A minimum of 48 hours’ notice is required to cancel or reschedule any appointment.
Cancellations or changes made with less than 48 hours’ notice, or failure to attend your appointment, will result in a charge of 50% of the scheduled treatment cost.
If we are able to fill the cancelled appointment time, this charge may be waived at our discretion. This cannot be guaranteed.
Clients arriving more than 20 minutes late may be unable to receive their treatment. In such cases, the appointment may be treated as a late cancellation.
Repeated late cancellations or non-attendance may require future appointments to be prepaid in full.
On the Day of Your Appointment
Please arrive on time for your appointment.
Appointments typically last between 1.5 and 2.5 hours, depending on the treatment.
Due to the nature of treatments, delays can occasionally occur. Please allow flexibility when planning your day.
Babies and children are not permitted during appointments. Please make suitable arrangements in advance.
Patch Testing
Patch testing is required for certain treatments and for all new clients where applicable.
Treatment cannot proceed without a successful patch test completed within the required timeframe.
Permanent Makeup Treatments & Top-Ups
New permanent makeup treatments require a follow-up top-up appointment, typically 4–8 weeks after the initial treatment.
The purpose of the top-up is to refine healed results, adjust pigment, and enhance colour retention.
Complimentary or discounted top-ups must be taken within the agreed timeframe. Missed or unattended top-ups may require an additional paid appointment.
Retouches outside the advised timeframe are subject to standard charges.
Colour Boost Appointments
Permanent makeup gradually fades and typically requires colour boost appointments every 12–18 months.
Fading varies depending on factors including skin type, lifestyle, medication, health, and aftercare.
Colour boost appointments are single sessions and do not include complimentary touch-ups.
Client Responsibilities
You agree to:
- Complete all consultation and consent forms accurately
- Disclose all relevant medical conditions and medications
- Follow all pre-treatment and post-treatment advice
- Complete patch testing where required
- Arrive on time for appointments
Failure to follow aftercare instructions may affect results and require additional chargeable treatment.
You must be 18 years of age or over and not pregnant or breastfeeding at the time of treatment.
Our Responsibilities
We will:
- Carry out treatments with reasonable care and skill
- Maintain confidentiality of your personal information in line with our Privacy Policy
- Provide a professional, supportive, and high-quality client experience
Pricing & Payments
Treatment prices are confirmed at the time of booking or consultation.
All pricing is subject to consultation and may vary depending on individual requirements.
Prices are subject to change without notice.
Gift Vouchers & Offers
Gift vouchers and eVouchers are non-refundable and valid for 24 months from the date of purchase.
Vouchers cannot be exchanged for cash, used as booking fees, or replaced if lost or damaged.
Any remaining balance after use is non-transferable and non-refundable.
Photography & Marketing
Images may be taken during treatment for clinical records and, with consent, for marketing and educational purposes.
Please inform us if you do not wish your images to be used for marketing.
All intellectual property rights remain the property of Luisa Krayem Permanent Makeup.
Feedback & Concerns
If you have any concerns about your treatment or experience, we kindly ask that you contact us directly so we can address the matter promptly and professionally.
Events Outside Our Control
We are not liable for delays or cancellations caused by events beyond our reasonable control. In such cases, we will contact you as soon as possible and arrange an alternative appointment.
General
These Terms and Conditions are governed by English law.
Each clause operates independently. If any part is found to be unenforceable, the remaining clauses remain in effect.
By booking an appointment, you confirm your acceptance of these Terms and Conditions.
