The Personal Information We Collect We may collect and process the following personal information: Name Email address Telephone number Appointment and booking details Gift voucher purchase details Relevant medical and consultation information (where applicable and with appropriate consent)
How We Collect Your Information We collect personal information when you: Make an enquiry Book an appointment Purchase a gift voucher Complete consultation, consent, or medical forms Communicate with us by email, phone, SMS, or online forms
Why We Collect Your Information We use your personal information to: Respond to enquiries Manage bookings and appointments Provide treatments and services safely Send appointment confirmations, reminders, and aftercare information Issue and track gift vouchers Maintain accurate client records Meet legal, regulatory, and insurance requirements
Lawful Basis for Processing Your Data Under the UK General Data Protection Regulation (UK GDPR), we process your personal data under one or more of the following lawful bases: Consent – where you have given clear permission Contract – where processing is necessary to fulfil a booking or service Legal obligation – where required by law Legitimate interests – where it is necessary for the operation of our clinic and does not override your rights You may withdraw your consent at any time by contacting us at .
Sharing Your Personal Information We do not sell or share your personal information with third parties for marketing purposes. Your information may be shared only where necessary with: Secure booking or payment systems Insurance providers Regulatory or legal authorities where required by law All third parties are required to respect the security and confidentiality of your data.
How We Store Your Personal Information Your information is stored securely using password-protected systems and secure software. We retain personal data only for as long as necessary: General enquiry and contact data: up to 24 months Client treatment records: retained in line with legal, insurance, and professional requirements Data is securely deleted once it is no longer required.
Your Data Protection Rights Under data protection law, you have the right to: Access your personal data Request correction of inaccurate or incomplete data Request erasure of your data in certain circumstances Restrict processing of your data Object to processing in certain situations Request data portability You are not required to pay a fee to exercise these rights. We have one month to respond to valid requests. To exercise your rights, please contact:
How to Make a Complaint If you have any concerns about how we handle your personal information, please contact us directly so we can resolve the matter. You also have the right to complain to the Information Commissioner’s Office (ICO): Information Commissioner’s Office Wycliffe House Water Lane Wilmslow Cheshire SK9 5AF Telephone: 0303 123 1113 Website:https://www.ico.org.uk
Changes to This Privacy Policy We may update this Privacy Policy from time to time. The most recent version will always be available on our website.
